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Shipping Policy

Shipping Policy

Last Updated: Sept 7th 2024

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Thank you for visiting and shopping at AscendGoalkeeping Academy (“AscendGK”, “we”, “our”, “us”). This Shipping Policy outlines the terms and conditions regarding shipping and delivery of any products purchased from our website, www.ascendgk.com (“Site”).

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1. Order Processing

  • Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you of any delays via email.

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2. Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout, based on the shipping destination and weight of the products.

  • Delivery Timeframes: Delivery estimates are provided during checkout. Standard shipping typically takes 3-5 business days, while expedited shipping may take 1-2 business days.

  • Please note that delivery times may vary depending on your location.

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3. Shipment to P.O. Boxes or APO/FPO Addresses

We currently do not ship to P.O. boxes, APO, or FPO addresses. Please provide a physical street address for delivery.

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4. Shipping Confirmation & Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to check the status of your shipment through our carrier’s website.

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5. International Shipping

We currently do offer international shipping. For international orders, delivery times and shipping fees may vary depending on the destination country. Customs, duties, and taxes for international shipments are the responsibility of the customer and may be assessed by the destination country.

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6. Damaged or Lost Shipments

  • Damaged Shipments: If you receive a product that was damaged during shipping, please contact us immediately at ascendgoalkeepingacademy@gmail.com with photos of the damaged item and packaging. We will work with you to resolve the issue by offering a replacement or refund.

  • Lost Shipments: If your order has been marked as delivered but you have not received it, please contact us within 3 days at ascendgoalkeepingacademy@gmail.com. We will help you track the package or file a claim with the shipping carrier.

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7. Returns and Exchanges

Please refer to our [Return Policy] for information on how to return or exchange items. Shipping fees for returns and exchanges may apply unless otherwise stated.

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8. Contact Us

If you have any questions or concerns about your order or this Shipping Policy, please contact us at:

Ascend Goalkeeping Academy
Email: ascendgoalkeepingacademy@gmail.com
Phone: 317-579-5253

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